Customer Service Representative

Job Details

Salary

• $18.15 per hour

Job Type

• Part-time

Shift and Schedule

• Evening shift
• Day shift

Full Job Description

How about joining a company where people are at the heart of the projects? Our Operations team in Quebec and surrounding areas is expanding, and we are looking for passionate talents to join our adventure! Being part of the MACH team means joining a group of over 450 members. We work daily to put our expertise at the service of real estate and our clients. For 25 years, MACH has been building projects designed to have a structuring, sustainable, and significant impact on cities and neighborhoods; on the lives of residents, users, and visitors. In Canada, MACH ranks among the largest property owners. It is distinguished by a real estate portfolio of over 45 million square feet, including several landmarks of the Quebec urban landscape: the Sun Life building, the CIBC Tower, the Place Victoria tower, the Quartier des Lumières site, and the Telus Building in Quebec. JOIN A TEAM OF PROFESSIONALS AND WORK IN A HEALTHY ENVIRONMENT!

• Part-time position, with day, evening, and weekend shifts.
• 24 hours per week (maximum)
• Salary: $18.15/hour

Based at the Carrefour de Rivière du Loup, and under the responsibility of the direct supervisor, the customer service representative will be tasked with:

• Knowing and staying informed about all the services of the center, its amenities and facilities, its stores, its promotional activities, and its comfort tools;
• Welcoming center visitors; informing, directing, and advising them through a customer experience marked by listening, courtesy, and helpfulness;
• Responding to requests from internal and external clients to provide accurate, relevant information and directing them to the right stakeholders;
• Collaborating with service delivery teams (security team, housekeeping, etc.);
• Building and maintaining good relationships with retailers and keeping them informed about the services offered by the center;
• Ensuring daily tasks related to the customer service point while respecting the policies and procedures in place;
• Being responsible for the sale of gift cards, cash balance, and sales reconciliation;
• Assisting with various simple administrative, operational, and marketing tasks with the center management team;
• Performing any other related tasks.

At MACH, we believe that the strength of a company lies in the richness of its differences. We value diversity in all its forms — whether cultural, ethnic, gender, age, sexual orientation, abilities, backgrounds, or perspectives. We are committed to providing an inclusive work environment where everyone can fully contribute to collective success. This commitment is also reflected in our adherence to ESG principles, integrating sustainable, ethical, and responsible practices into all our actions and decisions. We thank all candidates in advance for their interest in this position, but only those selected for an interview will be contacted. In this document, the masculine gender is used without discrimination and solely for the purpose of simplifying the text.